Returns to Pairfum

Are you unhappy with your purchase from pairfum.com ?

Can We Help ?

Returns

We hope that you are delighted with your order. At PAIRFUM, we love to bring a smile to all our customers.

Should there be a reason for an exchange or return, we will be glad to assist you through the process. You may return any item in its original condition for a full refund within 7 working days from delivery.

Can We Help ?

By Phone:

  • UK/EU/Rest of the world: +44 (0) 20 7099 3170
  • US/CAN: +1 (0) 609 2280 589

(Monday to Friday 9am - 6pm, Saturday 9am - 5pm)

By email:

  • help@pairfum.com

Authorisation Code

Before returning the item, please contact our Customer Services Team for a ‘returns authorisation code’.

Damaged, Faulty or Incorrect Items ?
The Returns Process

Pure Luxury with a Conscience

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The Pairfum Collection. Enjoy Natural Niche Perfume for You & Your Home

Magazine & Blog

Read in our Blog & Magazine about:

  • Anything 'Making Scents', e.g. perfume memories
  • Home Fragrance, Couture Perfume, Skin / Bath / Body Care
  • Ingredients, e.g. natural / organic essential oils, flowers, bees, waxes.
  • Your Home, e.g. beautiful interior designs, architecture, decor, ...
  • Food, Drink, e.g. essential oils in foodd, desertd, drinks,...
  • Britain, e.g. London, the Queen and Royal Family, ...

The Fragrance Boutique

Enjoy shopping in our online Boutique:

Natural Home Fragrance:

Luxury Scented Candles, Reed Diffusers and Refill Oils, Perfume Room Sprays, Sleep & Pillow Sprays, Fragrant Botanicals, Wardrobe Sachets, Drawer Liners, ...

Natural Perfume:

Eau de Parfum "Intense" Sprays,  Eau de Toilette Sprays, Eau de Parfum Travel & Purse Sprays, The Perfume Experience Box, ...

Organic Bath, Body & Skin Care:

Hand Lotions and Creams, Hand Oil & Washes, Body Lotions, Body Washes and Shower Oils, Foam Bath, Hand Soap, …

Gifts & Giftsets:

Giftboxes, Giftsets, Luxurious Gift Bags & Tissue Paper, Gifts for Men, ...

Let’s stay in touch.

As a warm welcome to the family & friends of Pairfum London, we will send you a free gift, the e-book “Perfume” by Patrick Sueskind.

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Try Natural Niche Perfume

Get a Full Refund when you later buy a full-sized bottle.
Special Offer: Free Gift-Wrap (luxury bag & tissue paper) with every Perfume Experience Box.

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We value and respect your personal data and privacy. By submitting this form, you agree that we may process your information in accordance with our Privacy Policy.

Risk Free Trial

We understand that shopping online for perfume is different, which is why we offer our 100% Happiness Guarantee:

  • Free Tester: We will include a mini sampler with your Eau de Parfum so you can try the perfume before you open the pack.
  • Free Returns: Should you not love your perfume, then we will collect it free of charge from your home (unopened product). No quibbles from us.
  • Free Shipping: over £50 (UK) | €100 (EU) | $ 100 (US/Can)
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