Our 100% Happiness Guarantee

Whenever you purchase from us, you are covered by our 'No Excuses' Guarantee. This commitment to your Happiness is personal for us.

If you're not 100% happy with our products, our service or we miss an important delivery date, we guarantee that we will immediately correct this for you: we will refund you, replace the product or issue you with a Gift Card, whichever is appropriate.

In addition, we guarantee to make good any mistakes with honesty, integrity and a positive mindset to find a solution that works for you. We never want you to lose faith in Pairfum London and will always go one step further or the extra mile to ensure that you know how important you are to us and how much we value your custom and support for us.

We are a Boutique Family Enterprise and it affects us personally when we know that you are not happy. Every single member of our Customer Services Team is personally empowered and trained to help you, regardless of the circumstance and irrespective of the method you choose to contact us.

You can always be sure and confident of a prompt, helpful and friendly reply that we hope will both strengthen our relationship with you and help you to retain your confidence, commitment and passion for us.