Our 100% Happiness Guarantee
We Are Committed To Your Happiness
Whenever you purchase from us, you are covered by our 'No Excuses' Guarantee. This commitment to your Happiness is personal for us.
If you're not 100% happy with our products, our service or we miss an important delivery date, we guarantee that we will immediately correct this for you: we will refund you, replace the product or issue you with a Gift Card, whichever is appropriate.
In addition, we guarantee to make good any mistakes with honesty, integrity and a positive mindset to find a solution that works for you. We never want you to lose faith in Pairfum London and will always go one step further or the extra mile to ensure that you know how important you are to us and how much we value your custom and support for us.
We are a Boutique Family Enterprise and it affects us personally when we know that you are not happy. Every single member of our Customer Services Team is personally empowered and trained to help you, regardless of the circumstance and irrespective of the method you choose to contact us.
You can always be sure and confident of a prompt, helpful and friendly reply that we hope will both strengthen our relationship with you and help you to retain your confidence, commitment and passion for us.
Risk Free Trial
We understand that shopping online for perfume is different for you, which is why we offer our 100% Happiness Guarantee:
- Free Tester: We will include a mini sampler with your Eau de Parfum so you can try the perfume before you open the pack.
- Free Returns: Should you not love your perfume, then we will collect it free of charge from your home (unopened product in perfect condition). No quibbles from us.
- Free Shipping: We offer 'free shipping' on all orders over £50 (UK). The free shipping threshold varies by country.
How May We Help?
- UK/EU/Rest of the world: +44 (0) 1784 473 523
- US/CAN: +1 (0) 609 2280 589
We are open Monday to Friday 9am - 6pm and Saturday 9am - 5pm.
When you call (or email), it will be one of us who answers the phone and not a call center.
Yes, it is almost revolutionary:
You speak to a real person that actually cares, listens and wants to help you find a solution that is just right for you.
We actually enjoy speaking with our customers, friends & patrons.
Enjoy Pairfum For Your Wellbeing
Naturally Pure Luxuries with a Conscience
Magazine & Blog
Read in our Blog & Magazine about:
- Anything 'Making Scents', e.g. perfume memories
- Home Fragrance, Couture Perfume, Skin / Bath / Body Care
- Ingredients, e.g. natural / organic essential oils, flowers, bees, waxes.
- Your Home, e.g. beautiful interior designs, architecture, decor, ...
- Food, Drink, e.g. essential oils in foodd, desertd, drinks,...
- Britain, e.g. London, the Queen and Royal Family, ...
The Fragrance Boutique
Enjoy shopping in our online Boutique:
Natural Home Fragrance:
Luxury Scented Candles, Reed Diffusers and Refill Oils, Perfume Room Sprays, Sleep & Pillow Sprays, Fragrant Botanicals, Wardrobe Sachets, Drawer Liners, ...
Eau de Parfum "Intense" Sprays, Eau de Toilette Sprays, Eau de Parfum Travel & Purse Sprays, The Perfume Experience Box, ...
Organic Bath, Body & Skin Care:
Hand Lotions and Creams, Hand Oil & Washes, Body Lotions, Body Washes and Shower Oils, Foam Bath, Hand Soap, …
Gifts & Giftsets:
Giftboxes, Giftsets, Luxurious Gift Bags & Tissue Paper, Gifts for Men, ...